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I Don’t See the ‘Best’ Buy or the ‘Super’ Walmart

February 23, 2011

I purchased a very nice HP laptop last year, that was a little over $1,000.  That laptop was stolen when my house was broken into.  My sister reluctantly let me use her already worn out Dell.  The way this laptop was designed the monitor breaks away from the base of the keyboard.   Lucky me this happens and of course its my fault because this was in perfect condition when I got it.

Food for thought: if you give someone something damaged, it is either going to remain in the same condition, or the condition is going to get worse because it is already damaged….that is an entirely different story…people I tell ya!

My mother has one just like it and her’s did the same thing.  Anyway I had been shopping around for laptops.  I wanted to get another top of the line laptop like I had before, but decided to get a decent, reasonably priced laptop for now.  There are so many laptops, processors, RAM, GB….the options are endless.  I am not too much into technical details, so sorry I am missing the details of the laptops, if I get a chance I will definitely add it!!

I set a limit to find something under $400 that has a webcam, built-in mic, and a full keyboard and at least 320 GB hard drive, with a processor that will surely handle lots of internet usage and a little music also.  That was fairly easy.  I researched laptops and found Toshiba, Acer, and Gateway had what I was looking for.  The prices ranged from $352, which I saw online at Wal-Mart.  This was my FIRST attempt to purchase.   I called the Wal-Mart to make sure it was in stock before driving to the store.  I called the phone rang for 10 mins while I waited for someone in electronics to answer.  I hang up called again, was placed on hold for 17 minutes.  As I continued to hold I drive to the store.  Not only was there no one in the department, they had the laptop and the price was higher than online.  A wasted trip.  What irks me is that my questions could have easily been answered had someone responded to my call.  I took a deep breath and said it’s ok.  They just don’t get my money!  Ha to You!!! one of my favorite electronics stores.  Has laptops and deals galore, my issue with them is they didn’t have a good deal for the lower prices.  They took me a little over my budget so I decided to keep looking around. (I will more than likely purchase from them given my recent experience)

So I did some more searching, checked out Ebay and Amazon.  A friend of mine purchased their laptop from someone on Ebay.   I am not that familiar with Ebay yet *gasp* for purchasing a laptop, I’m not sure how safe I would feel.  I do plan on getting more familiar with the world of Ebay.  So called, “Best Buy” turns out to have had some really great deals.

After debating I go to the store Saturday about 6:45pm in the evening.  I was literally in the store and had not been helped for AT LEAST 30 mins.  Granted they were busy, but really….30 minutes of standing in front of the same laptop and walking the area scoping for a Blue shirt.  Finally, I catch a guy who was just about to skate off, I literally had to jump in his way.  He was gonna walk right on by…WTF.  He tells me the laptop I want which was 349.99 **awesome price and had EVERYTHING I WANTED** not in-stock, well he wasn’t sure.  I said well can we see if the other store has it and if not…how about this one it was another Gateway, just a step up from the other model with a faster processor for $100 more.  He goes to “check” I wait and wait.  Another Blue shirt approaches me were you ‘the one’ (I am the chosen one…is that how we talk to customers now…SMDH)

looking for the laptop its not in stock.   I asked did the other store have it, and if not then I want this one, pointing to the higher priced laptop.  This Blue shirt (i typed shit by accident…I wonder if it was meant to be there…lol) disappears and does not come back.  I waited another 20 mins…and just left!!!  They will not get my dollars either.

I thought about finding a manager and complaining, but no.  I will take my money somewhere else where I can be serviced. I should not have to complain to be treated like a customer.  I don’t care how busy it is.  You should be adequately staffed.  I was not asking questions trying to make a decision.  I needed to know what was available so I could:

A.  Drive 40 minutes to the Burlington store to get the $349.99 laptop

B.  Spend an extra $100 and get the Gateway with the faster processor

Needless to say I am still shopping for a laptop, given my previous experiences I think I will just wait and get the laptop I want with all the bells and whistles.  I’m thinking either Toshiba, Acer, or Samsung as manufactures…possibly HP.

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